Kinetic IT and Northern Territory Government: Taking on Australia with Service Excellence04 Sep 2013
Kinetic IT and the Northern Territory Government of Australia (NTG) have been named Finalists in the Customer Service Institute of Australia’s (CSIA’s) Australian Service Excellence Awards 2013.
Australian Prime Minister Kevin Rudd says ‘I congratulate all the individuals and organisations which have been nominated for their vision, creativity, drive and enthusiasm to do their jobs well and exceed customers’ expectations.
Quality customer service drives success in business, and makes a difference to the lives of both customers and employees.’
This national award process will see Kinetic IT and the Northern Territory Government join forces against Australia’s best in the ‘Service Excellence in a Service Desk/ Help Desk’ category.
‘Our ICT Service Centre supports All-of-Government in the Northern Territory, so customer service quality is absolutely integral to smooth operations. We’re fortunate that the CSIA recognises our achievements in this area,’ says Kathleen Robinson, Chief Executive Department of Corporate and Information Services, NTG.
According to Kinetic IT CEO Terry North, ‘Kinetic IT has built a very strong working relationship with the Northern Territory Government over the last few years and we’re thrilled that our combined efforts have resulted in the high level of service we deliver from our dedicated ICT Service Centre.’
Finalists are viewed by the CSIA as being Australia’s top customer service organisations, and will undergo a stringent judging process by the Australian Service Excellence Awards judging committee to decide the winners.
Winners for all categories will be announced on 9 October at the Awards Gala Presentation Dinner at the Crown Palladium in Melbourne.
‘We’re very excited to be flying the customer service flag for the Northern Territory and hope we can do them proud come October,’ concludes North.
Kinetic IT's Third Major Sponsorship of itSMFA's LEADit25 Jul 2013For the third consecutive year, Kinetic IT is sponsoring the itSMF Australia National Conference – LEADit 2013.itSMF Australia is a leading internationally-recognised, independent organisation that’s 100% dedicated to IT Service Management.LEADit is an annual three day conference that offers delegates the opportunity to access Service Management experts, gain industry knowledge and benefit from workshops, keynote speeches, events and an exhibition.Held at the National Conference Centre in Canberra, LEADit 2013 is focusing on ‘Service Management in a Connected World.’ This theme will be carried throughout the conference, with around 500 delegates expected to attend.Kinetic IT’s presence will be in the form of a large exhibition stand, along with dedicated sponsorship of the Kinetic IT Amazing Race, which will give delegates the opportunity to network in a casual setting.Kinetic IT has long been a supporter and accredited industry trainer of ITIL in Australia, with over 16 years of experience, and is active within the itSMFA community. Additionally, all our staff are accredited to a minimum of ITILv3 Foundations level.For more information about LEADit 2013, or to view the program, please visit their website: http://www.itsmf.org.au/leadit/2013/
Kinetic IT Signs Major ICT Contract with INPEX01 Mar 2013Kinetic IT, Australia’s leading ICT managed services provider, has been awarded a five year contract to provide a broad range of ICT operations and services to INPEX Australia Pty Ltd.“We’re very excited that INPEX selected Kinetic IT as the result of a stringent selection process - Kinetic IT’s service offerings are competing more and more on an international stage, which we’re very proud of as a 100% Australian-owned business,” says Kinetic IT CEO Terry North.The contract will see Kinetic IT deliver service desk services, onsite and remote support (including level two and three technical support) to INPEX’s national and international users, as well as back-end infrastructure services, service management services and project services.“At Kinetic IT, we’re all for channeling both national and international business into Australia, rather than the reverse. We have a huge amount of talent available in the IT space and we believe in our unique ability to add tangible business benefits and efficiencies in enterprise scale IT management,” adds North.Kinetic IT has been awarded other contracts with Water Corporation, St John Ambulance Australia, Western Australia Department of Health, Carlton United Breweries and a global resourcing giant within the last twelve months, contributing to the company’s year-on-year growth rate.“We currently have offices in all major Australian capital cities and client operations that spread beyond Australia. We’ve also managed to maintain one of the best staff retention rates in the industry, with employment currently approaching 1000 staff and many of whom have been with us for over ten years,” concludes North.
Western Australia’s Kinetic IT Wins Major Technology Services Contract31 Jan 2013Kinetic IT, Australia’s leading ICT managed services provider, has been awarded a five year contract with Water Corporation to provide support services to its front and back-end IT infrastructure.Water Corporation is the principal supplier of water, wastewater and drainage services in Western Australia. It delivers services, projects and activities to hundreds of thousands of homes, businesses and farms, over an area spanning 2.5 million square kilometers.“We’re thrilled that Water Corporation has chosen Kinetic IT off the back of a highly competitive selection process, ahead of predominantly global players. This decision demonstrates the high calibre of professional IT services and talent we have locally available,” says Kinetic IT CEO Terry North.The contract will see Kinetic IT deliver all front-end infrastructure services (including the support of end user devices like PCs), as well as back-end infrastructure (including network management and data centre equipment and services) to Water Corporation from June 2013.This latest partnership tops off a highly successful twelve month period for Kinetic IT, with the Australian-owned company winning contracts with a well-known global resources giant, St John Ambulance Australia, Western Australia Department of Health, INPEX and Carlton United Breweries.“At Kinetic IT, we recognise the importance our customers see in keeping major technology contracts delivered from within Australia – it not only assists the job market, but ensures customers are given tailored services with an understanding of their sector and position within this country,” adds North.“Our growth rate has remained steady at around 35-40% year on year, and we don’t see that changing into the foreseeable future. We already have offices in all major Australian capital cities and will employ more than 1000 staff once Water Corporation is fully transitioned,” North comments.Kinetic IT delivers services to over 2,500 client sites nationally and prides itself on its longstanding relationships with many of its customers across both government and corporate sectors.“As a business, we’ve lived by the same values and principles since 1995 and are proud to deliver tangible benefits and alignment to each individual customer,” concludes North.Water Corporation - Media
Kinetic IT helps The Department of Education win National iAwards title05 Sep 2012
Today the Western Australian Department of Education will be presented with the National iAward for e-Government, after claiming the winner’s title at the 2012 iAwards Gala Dinner and Awards Night in Melbourne last month.
The iAwards, which is now in its 18th year and deemed to be Australia’s leading technology awards program, recognises organisations at the cutting edge of technology innovation, as well as leading professionals across the ICT industry.
Kinetic IT nominated and assisted The Department of Education throughout the iAwards judging process in a bid to honour their Standard Operating Environment Version 4 (SOEv4), which incorporated a combination of technology and systems never before used in such an innovative and large-scale manner.
“We’re proud to have played a part in this win for The Department of Education – we were heavily involved in the design and implementation of SOEv4 and definitely saw how such innovation and scalability would benefit Australian ICT and the wider Australian community for years to come,” says Kinetic IT CEO Terry North.
According to The Department of Education’s CIO Bevan Doyle “The SOE is an outstanding development which will assist schools to get on with teaching and learning and not be distracted by basic technology issues.”
SOEv4 provides schools (regardless of size, special needs or geographic location) with a reliable, cost-effective standard platform that brings with it consistency and quality of service delivery, high availability of all services, increased information security and increased effectiveness of upgrade activities - eliminating the need for ICT training as staff move between schools.
According to Wayne Fitzsimmons, Chair of the Pearcey Foundation, “Choosing winners from these nominations was a very difficult task but those selected represent the most outstanding innovating companies with world class R&D in the Australian ICT industry today”.
“The Department of Education provides services for more than 253,000 students in more than 770 schools. It’s the largest employer in Western Australia and has grown exponentially during the decade we’ve worked together – it’s vital that their ICT environment remains competitive on both a national and global scale,” adds North.
National iAwards winners are given the opportunity to go on to represent Australia against the best innovators in the Asia-Pacific ICT industry who come together at the APICTA Awards in December this year.
Kinetic IT helps clients gain national recognition06 Aug 2012
Kinetic IT has helped a number of its clients claim state winner’s titles at this year’s iAwards, Australia’s premier technology awards platform.
The iAwards, which has been running for over 18 years, recognises outstanding contributions and achievements by both individuals and companies within the ICT industry.
This year Kinetic IT nominated three of its clients in a number of State iAward categories, with successful submissions across the board, including:
Melbourne Water: awarded the Victorian State iAward in the ‘Sustainability and Green IT’ category for its Green Data Centre.
The Department of Education: awarded the Western Australian State iAward in the ‘e-Government’ category for its SOEv4.
Western Australia Police: awarded the Western Australian State iAwards for three separate categories: ‘CIO of the Year’ (Assistant Commissioner Craig Ward), ‘Security Application’ (State Command Centre) and ‘Tools & Infrastructure’ (State Command Centre).
As winners of the State iAwards, these Kinetic IT clients are now finalists at the National iAwards, to be held at the Crown Palladium in Victoria this week.
The process will see representatives from each category present to a panel of judges from the ICT industry, with the winner being recognised at the National iAwards Gala Dinner on Thursday 9 August.
Kinetic IT is thrilled to be sponsoring the ‘Project of the Year’ category in support of Australian ICT.
National winners will then have the opportunity to represent Australia at the Asia-Pacific ICT Alliance Awards in December.
Kinetic IT would like to wish its clients the best of luck.
Kinetic IT is the major sponsor of itSMF Australia’s LEADit 201201 Aug 2012
Kinetic IT is once again the major sponsor for the itSMF Australia National Conference, LEADit 2012 – the largest event of its kind in the southern hemisphere.
itSMF Australia is a leading internationally recognised, independent organisation that’s 100% dedicated to IT Service Management.
LEADit 2012, a three day conference held at the Gold Coast Convention and Exhibition Centre, offers delegates the opportunity to access leading minds and trends in the IT business sector, with over 500 ITSM professionals in attendance.
The theme of this year’s conference is ‘Striking Gold’ and will be carried across the exhibition, which showcases sponsors, products and services, as well as a program of sessions, keynote addresses and workshops relating to Service Management.
As the Diamond Sponsor, Kinetic IT will have the largest presence within the exhibition space, offering delegates the chance to meet and engage with the company’s experienced and certified service management and delivery team members.
Additionally, Kinetic IT is proud to be supporting the annual Service Management Industry Awards and Gala Dinner, held on Tuesday 21 August, as well as the online Conference App and the Diamond Lounge - giving delegates the best possible chance to communicate and collaborate both virtually and in person.
With over fifteen years of experience, Kinetic IT is an industry leader in the application of Service Management practices and frameworks and also provides industry training for ITIL v3.
To view the full LEADit 2012 program, visit http://www.itsmf.org.au/leadit/2012/program/brochure/.
Kinetic IT selected to provide ICT services to St John Ambulance30 May 2012
Kinetic IT, Australia’s largest privately owned ICT managed services provider, has been awarded a two year contract to provide a comprehensive range of ICT operations to St John Ambulance.
St John Ambulance has been serving the Western Australian community for over 100 years, providing ambulance and paramedic care, first aid training and products, plus a variety of community care services.
“Kinetic IT is thrilled to be St John Ambulance’s supplier in their move from an entirely in-sourced ICT environment to an outsourced model. This will see us supporting over 1000 SJA people directly and positively impacting a further 4000 volunteers throughout the state,” says Kinetic IT CEO Terry North.
“Kinetic IT brings with them a wealth of knowledge and experience in supporting and maintaining critical I.T. infrastructure,” says Ashley Morris, Technical Services Director at St John Ambulance.
We are already seeing improvements in performance as a result of their input and we are very pleased to have them on board.”
As part of the agreement, Kinetic IT will provide a service centre, project management and transition services, server, security, network and storage management, desktop services and support, a standard operating environment and an overarching strategic IT Service Management model.
According to Mr North, “Kinetic IT’s ability to align ICT services to any organisation’s business objectives, meet industry benchmarks whilst facilitating ongoing improvements, innovation and scalability is a key differentiator in the ICT outsourcing market for us.”
The delivery of services will be spread across 38 separate locations throughout Western Australia, including 6 primary offices in the CBD and major regional centres, as well as additional volunteer sub-sites which will be supported as required.
“St John Ambulance’s requirements included an extremely rapid take-up of services, with the majority of services being transitioned within two weeks of Kinetic IT being on site. Our ability to meet such demand is a testament to our focus on eliminating risks and rapid capture of knowledge, often aspects now well understood within most complex ICT environment,” adds Mr North.
“We’re confident that Kinetic IT and St John Ambulance will continue to build on this relationship throughout and beyond our initial contract – our commitment to continual service improvement is evidenced by the number of longstanding customers we already have.”
Kinetic IT helps deliver Australia’s most advanced police command centre for CHOGM21 Nov 2011
Kinetic IT, together with Western Australia Police, has played a major role in delivering the most advanced police command centre in Australia, used to increase security for the duration of the CHOGM program.
The new Maylands command centre is considered to be among the world’s most cutting edge facilities, commissioned for CHOGM and enabling Western Australia Police to monitor and record over 300 static CCTV camera feeds, 80 in-car video feeds and helicopter camera feeds in real-time.Partnering with local CCTV service providers and working with public authorities and existing installations, the project was able to successfully deliver an integrated, seamless data and video solution.
“We’re proud to have been a key player in such a large scale and complex project – being selected to project manage the overall technical implementation whilst still designing and implementing the architecture and network has really allowed us to fly the technology flag for WA,” says Kinetic IT CEO Mr. Terry North.
For the first time in Australia, Kinetic IT was able to help integrate a large-scale portable viewing platform for all camera feeds via a portable device solution – allowing police to view all command centre feeds external to the main command centre. This new technology can be used for future large scale and high security events.
WA Police Assistant Commissioner and Chief Information Officer Craig Ward says “The command centre allowed for complete situational awareness for WA Police. It provided a completely integrated environment that enabled outside agencies to work together to make decisions that were critical to the overall success of CHOGM.”
“A number of Western Australia’s leading Chief Information Officers were taken through the facility and were blown away. There is certainly the potential to use the facility for Whole of Government solutions, especially surrounding Disaster Recovery.”
“Considering the command centre was nothing more than a basketball court in February this year, successfully getting everything up and running in time for CHOGM was no mean feat. The fact that the technology actually stacks up against the planet’s top facilities is a testament to the dedication of everyone involved,” says Kinetic IT CEO Terry North.
Kinetic IT also liaised with third parties throughout the implementation, developed network topology disaster recovery plans, integrated multiple technologies into the Western Australia Police environment and provided around-the-clock operational support for the critical data systems in addition to the normal ‘business as usual’ systems required to support the police response.
Looking forward, Assistant Commissioner Ward believes the command centre could lead to increased inter-agency integration using a common technology platform, allowing multiple government departments to make use of the world-class command centre technology.
“The command centre technology could also potentially be used by agencies such as DEC and FESA to improve response times to critical events,” adds Assistant Commissioner Ward.
WA Police has been a Kinetic IT customer for more than eight years, with Kinetic IT being awarded a more comprehensive services contract in 2008.
Kinetic IT, sponsoring 2011 itSMF Conference in Perth11 Jul 2011
itSMF Australia is the leading internationally recognised, independent organisation dedicated to IT Service Management. Its annual 3 day conference, ‘LEADit', is the largest of its kind in the southern hemisphere, offering the best opportunity to access ITSM professionals and trends, and attracting high level experts, speakers and sponsors. The annual Industry Awards and Gala Dinner are held on the final night of the conference, recognising achievement and excellence in IT Service Management.
An Exhibition accompanies the conference, showcasing sponsors, products and services. As the major sponsor, Kinetic IT will have the largest presence within the exhibition space, offering delegates the chance to meet and engage with the company and its people.
This year, the conference is being held in Perth, themed ‘Mine Information, Engineer the Future'. Kinetic IT has taken up the major sponsorship for this event and as the Diamond sponsor is proud to be supporting the:
• Gala Dinner and Industry Awards
• ‘Project of the Year' award
• Exclusive invitation only event, Executive Leadership Munch
Kinetic IT is a leading managed services provider, supporting clients with complex ICT infrastructures, critical data and multi layered environments around Australia. We support vertically integrated clients who operate across government, resource, utilities and health sectors and deliver services to hundreds of thousands of people.
Kinetic IT is an industry leader in the application of Service Management practices and frameworks and also provides industry training for ITIL v3.View more information about LeadIT 2011 Conference
Victorian Government eServices panel appointment01 Jul 2011
Kinetic IT has been successful in their bid to be included in the renewed Victorian Government eServices panel. Under this arrangement, Kinetic IT will be able to provide a broad range of ICT services to Victorian Government agencies that include management, architecture, training and support.
Service providers under the eServices Panel have been selected via a highly competitive and rigorous process that demonstrates expertise in the provision of quality ICT services. As an eServices panel member since 2006, Kinetic IT views the renewed appointment as recognition of the quality of their services.
The new Victorian Government eServices panel takes effect from 1 July 2011. From this date it is mandatory for Victorian Government agencies seeking ICT services to procure from the panel members.View information on Victorian Government eServices panel
Successful Transition and Service Take up - Metro Trains Melbourne02 Mar 2011
In December 2010 Metro Trains Melbourne (Metro) awarded Kinetic IT preferred supplier status for Service Desk services. The selection process involved a restricted tender and a detailed evaluation that took place over several months.
Metro are responsible for Melbourne's metropolitan train network, operating 150 six-carriage trains and servicing over 200 million customers per year. The Metro train network encompasses over 830km of track and 212 stations throughout Melbourne.
Due to a number of constraints, Metro required take-up of Service Desk services to be undertaken by 31 January 2011. Despite this restricted timeframe, Kinetic IT planned and executed a successful transition, including:
- Configuration and fit-out of staff accommodation
- Allocation and recruitment of required staff
- Installation and configuration of telephony services to support the Service Desk
- Provision of network connectivity between Metro and Kinetic IT
- Staff induction, training and client familiarisation
- ITIL process and service management tool reviews.
Feedback from Metro on the quality of services delivered to date and the overall smoothness of the transition process has been overwhelmingly positive, and Kinetic IT look forward to continuing to build on this strong foundation over the term of the contract.
Successful transition - Northern Territory Government14 Dec 2010
Following a consultation process spanning 2008 and 2009, the Northern Territory Government (NTG) went to market for a multi sourced service delivery model, providing service to the whole of government. Kinetic IT was successful in winning the very important Service Centre component of this new delivery model in early 2010 and as such is now the primary interface between the wide range of government departments and service providers in the 14 different IT and telecommunication related contracts.
Having taken the first 'live' calls on 1 June 2010 Kinetic IT is now in full operational mode following the Transition sign off that took place officially on 30 November 2010. This also marks the commencement of Kinetic IT's Continual Service Improvement program to assist the NTG in continuing to transform the services across the life of the contract.
The success of the transition is very deserving of commendation. Kinetic IT has received praise for not only setting up tools and processes to monitor and manage the Service Centre for which we are responsible, but also for proactively engaging with the range of service providers and government departments for whom services are provided.
Kinetic IT is looking forward to the level of service continuing to grow and improve and also expanding, to provide more services offerings to additional customers across the top end of Australia.
Service take-up commences on Kinetic IT's newest client01 Dec 2010
Kinetic IT is pleased to announce that following an exhaustive tender process and rapid transition we began delivering services under the Managed Services Agreement with V/Line on 1 December 2010.V/Line - Regional public transport for VictoriaV/Line is Victoria's regional public transport provider, operating more than 1400 train services and 600 coach services every week. During 2008-09, V/Line transported 13.17 million customers on trains and coaches.Following a very intense service take-up timeframe the Kinetic IT team have achieved the following key outcomes:
- Establish a brand new dedicated call centre in our Southbank office
- Procure and establish brand new management tools, including HP Service Manager 9 and CA Spectrum and eHealth
- Complete recruitment and on-boarding for required staff
- Assist with the disengagement of the previous outsourcer and conduct an efficient handover without any disruption to the business
- Update all infrastructure devices to a base configuration level to allow proactive management of these assets
The Business Development team, Service Transition team and Service Delivery team have made very positive impressions with our newest customer as evidenced by the following quote:
"Just as an overall comment it has been remarkable how smooth the transition has been and the initial feedback from people requiring assistance has been excellent."
Greg Kesby, IT Services Manager, V/Line
Kinetic IT looks forward to the ongoing stabilisation phase and an enduring and successful relationship with V/Line over the coming years.
V/Line selects Kinetic IT as preferred supplier19 Oct 2010
Kinetic IT has been selected as preferred supplier to provide Information Technology Managed Services to V/Line Pty Ltd.
V/Line is Victoria's regional passenger rail transport provider, operating more than 1,400 train services and 600 connecting coach services each week. V/Line also provides the rail infrastructure that supports the distribution of rail freight across Victoria.
This was a restricted tender with six companies being invited to respond. Under this contract Kinetic IT will deliver ICT Support Services required by V/Line for its day to day operations including Server, Network (data and voice), Desktop, Security, Disaster Recovery and Service Desk. Planning for transition is currently underway and services are scheduled to commence on 1 December 2010.
This is a significant win for Kinetic IT and reflects our commitment to growth, which will provide more opportunities for our staff and to extend our customer portfolio.
Kinetic IT gets behind Lancelin Ocean Classic11 Oct 2010
The world renowned Lancelin Ocean Classic is being held from 6-9 January 2011, and this year, Kinetic IT is proud to be principal sponsor.
The Lancelin Ocean Classic is the most prestigious and longest running windsurfing event in Australia, and from its humble beginnings as a one day local event it now draws hundreds of competitors across three disciplines of the sport, including wave sailing, marathon and slalom. The event attracts world class windsurfers and bring thousands of visitors to Lancelin each year.
Kinetic IT CEO Terry North has been a passionate and competitive wave sailor for many years. However in 2011 he will be rigging up some race gear for the first time and tackling the gruelling 25 kilometre Lancelin marathon.Learn more about the 2011 Lancelin Ocean Classic
Building Management and Works Department awards contract to Kinetic IT21 Sep 2010
Today, Kinetic IT was awarded the contract to supply information and communications technology facilities management services to Building Management and Works Department in WA.
Kinetic IT will deliver ICT services to Building Management and Works (BMW) as a part of the Works Reform Program, tasked with the responsibility of introducing a strategic, coordinated and managed approach to acquisition, fit out and provisioning of ICT services for Government office accommodation.
The contract involves Kinetic IT delivering ongoing support and management of all ICT services across two buildings with an initial 14 Tenant Agencies involving in excess of 3,500 staff. Over the course of the contract, this is expected grow to include the ICT management of up to 10 government buildings supporting over 10,000 staff and their ICT needs across the majority of Government Agencies in WA.
Kinetic IT CEO Terry North says he is very proud of Kinetic IT's latest contract signing, and believes that apart from delivering high levels of service to the customer, it will also provide many challenges and opportunities for staff.
Looking for a new career? Look no further.13 Sep 2010
Kinetic IT's future is looking bright, and so is yours. We have open roles at our locations all around Australia, so if you're thinking about making a change and want to work for a company that believes in having fun, investing in its people and doing what it says it will do, come and work for us.View jobs on Seek
ITIL process expertise a big attraction for IT customers28 Jul 2010
Kinetic IT signs a contract with SA Water for service management processes and tools.
Kinetic IT has been selected to work with SA Water to initiate a project to implement service management processes, assist with service management tool selection and potentially assist in the service management tool implementation.
Kinetic IT was chosen due to our unique position of using the proposed implementation methodologies and ITIL processes in supporting both our outsourced customer base and numerous external customers. The scope of this contract requires Kinetic IT to apply both business and technical consulting resources to addressing SA Water's service management and tool consolidation objectives whilst considering the existing toolset functionality and integrations requirements.
SA Water is in the early stages of the Service Management implementation and Kinetic IT has provided further information to assist with future phases of work, namely tool selection and tool implementation services. Kinetic IT is delighted to have been awarded this contract and views this engagement as a strategic opportunity to grow our business in this state.
A truly national service - Northern Territory expansion.05 Mar 2010
Kinetic IT wins contract to provide ICT Services to the Northern Territory Government of Australia (NTG).
Kinetic IT will be operating the All-of-Government ICT Service Centre for the Northern Territory which is due to commence on 01 June 2010. This is a strategic package of work under the Northern Territory Government's recently awarded ICT outsourcing arrangements. Kinetic IT will be employing more than 60 staff locally in Darwin to provide frontline service, support and strategic service management across all ICT service providers.
The Northern Territory Government of Australia (NTG) recently awarded contracts as part of a Request For Tender (RFT) process that commenced in July 2009. The initial term of the contract is three years with options to extend.
The purpose of the RFT was to select organisations that can provide services covering the following packages: a central Service Centre, Network Management, Desktop and Server Management, Voice Telephony Management, Voice Carriage, Data Carriage, Internet Carriage and the supply of Hardware to the NTG and its 21 agencies spread across approximately 550 urban and remote sites throughout the Northern Territory.
The NTG has chosen a multi-vendor ICT sourcing arrangement to drive competition and cost efficiencies. Kinetic IT has been entrusted with the critical Service Centre package of work which will be the central hub between NTG users and the other service providers. The Service Centre is responsible for IT Service Management processes, toolsets and reporting. A key focus of this role is to drive continuous service improvement across the end to end delivery of services across the service provider group for NTG.
Kinetic IT ends the year with a win22 Dec 2009
Kinetic IT is awarded the contract for the provision of ICT infrastructure services to the Department for Child Protection (DCP) in Western Australia.
Kinetic IT will deliver managed services encompassing Managed Server, Desktop, Network, Security, Service Desk, Data Centre Services and Project Services for an initial term of five years with options to extend the contract for a further two years.
This is the third generation of this outsourcing contract and Kinetic IT is the first locally owned services provider to be selected following the two previous arrangements with multi national service providers.
The contract with DCP is a significant win for Kinetic IT and reinforces our approach to provide a truly tailored solution employing a dedicated resourcing model. It builds on our existing managed services capability in Western Australia and leverages our coverage of the remote regions and our ability to service these locations utilising our airline transportation logistics.
Department of Education and Training contract retained by Kinetic IT29 Jan 2009
Kinetic IT has retained the contract for provision of ICT Infrastructure Support Services for Department of Education and Training for an initial period of three years with a total value of $185,000,000.00. The contract covers services within the following regions:
- Great Southern
- Mid West
- Perth Metropolitan
- South West
WA Police award Provision of ICT Infrastructure Services contract to Kinetic IT20 Nov 2008
Kinetic IT was today awarded an initial 5 year contract with WA Police to the Total Value of $140,000,000.00.
Landgate ICT Infrastructure Services contract awarded to Kinetic IT17 Jun 2008
On 17 June 2008, Landgate awarded Kinetic IT an initial five year contract, valued at $173,000,000.00 for Provision of ICT Infrastructure Services.
Kinetic IT is a dynamic and exciting organisation. We'll keep you up to date with the news as it breaks.