News

Kinetic IT, sponsoring 2011 itSMF Conference in Perth

itSMF Australia is the leading internationally recognised, independent organisation dedicated to IT Service Management. Its annual 3 day conference, ‘LEADit', is the largest of its kind in the southern hemisphere, offering the best opportunity to access ITSM professionals and trends, and attracting high level experts, speakers and sponsors. The annual Industry Awards and Gala Dinner are held on the final night of the conference, recognising achievement and excellence in IT Service Management.

An Exhibition accompanies the conference, showcasing sponsors, products and services. As the major sponsor, Kinetic IT will have the largest presence within the exhibition space, offering delegates the chance to meet and engage with the company and its people.

This year, the conference is being held in Perth, themed ‘Mine Information, Engineer the Future'. Kinetic IT has taken up the major sponsorship for this event and as the Diamond sponsor is proud to be supporting the:
• Gala Dinner and Industry Awards
• ‘Project of the Year' award
• Exclusive invitation only event, Executive Leadership Munch

Kinetic IT is a leading managed services provider, supporting clients with complex ICT infrastructures, critical data and multi layered environments around Australia. We support vertically integrated clients who operate across government, resource, utilities and health sectors and deliver services to hundreds of thousands of people.

Kinetic IT is an industry leader in the application of Service Management practices and frameworks and also provides industry training for ITIL v3.

Victorian Government eServices panel appointment

Kinetic IT has been successful in their bid to be included in the renewed Victorian Government eServices panel. Under this arrangement, Kinetic IT will be able to provide a broad range of ICT services to Victorian Government agencies that include management, architecture, training and support.

Service providers under the eServices Panel have been selected via a highly competitive and rigorous process that demonstrates expertise in the provision of quality ICT services. As an eServices panel member since 2006, Kinetic IT views the renewed appointment as recognition of the quality of their services.

The new Victorian Government eServices panel takes effect from 1 July 2011. From this date it is mandatory for Victorian Government agencies seeking ICT services to procure from the panel members.

Successful Transition and Service Take up - Metro Trains Melbourne

In December 2010 Metro Trains Melbourne (Metro) awarded Kinetic IT preferred supplier status for Service Desk services.  The selection process involved a restricted tender and a detailed evaluation that took place over several months.

Metro are responsible for Melbourne's metropolitan train network, operating 150 six-carriage trains and servicing over 200 million customers per year. The Metro train network encompasses over 830km of track and 212 stations throughout Melbourne.

Due to a number of constraints, Metro required take-up of Service Desk services to be undertaken by 31 January 2011. Despite this restricted timeframe, Kinetic IT planned and executed a successful transition, including:

• Configuration and fit-out of staff accommodation
• Allocation and recruitment of required staff
• Installation and configuration of telephony services to support the Service Desk
• Provision of network connectivity between Metro and Kinetic IT
• Staff induction, training and client familiarisation
• ITIL process and service management tool reviews. 

Feedback from Metro on the quality of services delivered to date and the overall smoothness of the transition process has been overwhelmingly positive, and Kinetic IT look forward to continuing to build on this strong foundation over the term of the contract.

Successful transition - Northern Territory Government

Following a consultation process spanning 2008 and 2009, the Northern Territory Government (NTG) went to market for a multi sourced service delivery model, providing service to the whole of government. Kinetic IT was successful in winning the very important Service Centre component of this new delivery model in early 2010 and as such is now the primary interface between the wide range of government departments and service providers in the 14 different IT and telecommunication related contracts.

Having taken the first 'live' calls on 1 June 2010 Kinetic IT is now in full operational mode following the Transition sign off that took place officially on 30 November 2010. This also marks the commencement of Kinetic IT's Continual Service Improvement program to assist the NTG in continuing to transform the services across the life of the contract.

The success of the transition is very deserving of commendation. Kinetic IT has received praise for not only setting up tools and processes to monitor and manage the Service Centre for which we are responsible, but also for proactively engaging with the range of service providers and government departments for whom services are provided.

Kinetic IT is looking forward to the level of service continuing to grow and improve and also expanding, to provide more services offerings to additional customers across the top end of Australia.

Service take-up commences on Kinetic IT's newest client

Kinetic IT is pleased to announce that following an exhaustive tender process and rapid transition we began delivering services under the Managed Services Agreement with V/Line on 1 December 2010.

V/Line selects Kinetic IT as preferred supplier

Kinetic IT has been selected as preferred supplier to provide Information Technology Managed Services to V/Line Pty Ltd.

V/Line is Victoria's regional passenger rail transport provider, operating more than 1,400 train services and 600 connecting coach services each week. V/Line also provides the rail infrastructure that supports the distribution of rail freight across Victoria.

This was a restricted tender with six companies being invited to respond. Under this contract Kinetic IT will deliver ICT Support Services required by V/Line for its day to day operations including Server, Network (data and voice), Desktop, Security, Disaster Recovery and Service Desk. Planning for transition is currently underway and services are scheduled to commence on 1 December 2010.

This is a significant win for Kinetic IT and reflects our commitment to growth, which will provide more opportunities for our staff and to extend our customer portfolio. 

Kinetic IT gets behind Lancelin Ocean Classic

The world renowned Lancelin Ocean Classic is being held from 6-9 January 2011, and this year, Kinetic IT is proud to be principal sponsor.

The Lancelin Ocean Classic is the most prestigious and longest running windsurfing event in Australia, and from its humble beginnings as a one day local event it now draws hundreds of competitors across three disciplines of the sport, including wave sailing, marathon and slalom. The event attracts world class windsurfers and bring thousands of visitors to Lancelin each year.

Kinetic IT CEO Terry North has been a passionate and competitive wave sailor for many years. However in 2011 he will be rigging up some race gear for the first time and tackling the gruelling 25 kilometre Lancelin marathon.

Building Management and Works Department awards contract to Kinetic IT

Today, Kinetic IT was awarded the contract to supply information and communications technology facilities management services to Building Management and Works Department in WA.

Kinetic IT will deliver ICT services to Building Management and Works (BMW) as a part of the Works Reform Program, tasked with the responsibility of introducing a strategic, coordinated and managed approach to acquisition, fit out and provisioning of ICT services for Government office accommodation.

The contract involves Kinetic IT delivering ongoing support and management of all ICT services across two buildings with an initial 14 Tenant Agencies involving in excess of 3,500 staff. Over the course of the contract, this is expected grow to include the ICT management of up to 10 government buildings supporting over 10,000 staff and their ICT needs across the majority of Government Agencies in WA.

Kinetic IT CEO Terry North says he is very proud of Kinetic IT's latest contract signing, and believes that apart from delivering high levels of service to the customer, it will also provide many challenges and opportunities for staff.

Looking for a new career? Look no further.

Kinetic IT's future is looking bright, and so is yours. We have open roles at our locations all around Australia, so if you're thinking about making a change and want to work for a company that believes in having fun, investing in its people and doing what it says it will do, come and work for us.

ITIL process expertise a big attraction for IT customers

Kinetic IT signs a contract with SA Water for service management processes and tools.

Kinetic IT has been selected to work with SA Water to initiate a project to implement service management processes, assist with service management tool selection and potentially assist in the service management tool implementation.

Kinetic IT was chosen due to our unique position of using the proposed implementation methodologies and ITIL processes in supporting both our outsourced customer base and numerous external customers. The scope of this contract requires Kinetic IT to apply both business and technical consulting resources to addressing SA Water's service management and tool consolidation objectives whilst considering the existing toolset functionality and integrations requirements.

SA Water is in the early stages of the Service Management implementation and Kinetic IT has provided further information to assist with future phases of work, namely tool selection and tool implementation services.  Kinetic IT is delighted to have been awarded this contract and views this engagement as a strategic opportunity to grow our business in this state.

A truly national service - Northern Territory expansion.

Kinetic IT wins contract to provide ICT Services to the Northern Territory Government of Australia (NTG).

Kinetic IT will be operating the All-of-Government ICT Service Centre for the Northern Territory which is due to commence on 01 June 2010.  This is a strategic package of work under the Northern Territory Government's recently awarded ICT outsourcing arrangements.  Kinetic IT will be employing more than 60 staff locally in Darwin to provide frontline service, support and strategic service management across all ICT service providers.

The Northern Territory Government of Australia (NTG) recently awarded contracts as part of a Request For Tender (RFT) process that commenced in July 2009. The initial term of the contract is three years with options to extend.

The purpose of the RFT was to select organisations that can provide services covering the following packages: a central Service Centre, Network Management, Desktop and Server Management, Voice Telephony Management, Voice Carriage, Data Carriage, Internet Carriage and the supply of Hardware to the NTG and its 21 agencies spread across approximately 550 urban and remote sites throughout the Northern Territory.

The NTG has chosen a multi-vendor ICT sourcing arrangement to drive competition and cost efficiencies.  Kinetic IT has been entrusted with the critical Service Centre package of work which will be the central hub between NTG users and the other service providers.  The Service Centre is responsible for IT Service Management processes, toolsets and reporting. A key focus of this role is to drive continuous service improvement across the end to end delivery of services across the service provider group for NTG.

Kinetic IT ends the year with a win

Kinetic IT is awarded the contract for the provision of ICT infrastructure services to the Department for Child Protection (DCP) in Western Australia.

Kinetic IT will deliver managed services encompassing Managed Server, Desktop, Network, Security, Service Desk, Data Centre Services and Project Services for an initial term of five years with options to extend the contract for a further two years.

This is the third generation of this outsourcing contract and Kinetic IT is the first locally owned services provider to be selected following the two previous arrangements with multi national service providers.

The contract with DCP is a significant win for Kinetic IT and reinforces our approach to provide a truly tailored solution employing a dedicated resourcing model.  It builds on our existing managed services capability in Western Australia and leverages our coverage of the remote regions and our ability to service these locations utilising our airline transportation logistics.

Department of Education and Training contract retained by Kinetic IT

Kinetic IT has retained the contract for provision of ICT Infrastructure Support Services for Department of Education and Training for an initial period of three years with a total value of $185,000,000.00. The contract covers services within the following regions:

• Gascoyne
• Goldfields/Esperance
• Great Southern
• Kinberly
• Mid West
• Peel
• Perth Metropolitan
• Pilbara
• South West
• Wheatbelt

WA Police award Provision of ICT Infrastructure Services contract to Kinetic IT

Kinetic IT was today awarded an initial 5 year contract with WA Police to the Total Value of $140,000,000.00.

Landgate ICT Infrastructure Services contract awarded to Kinetic IT

On 17 June 2008, Landgate awarded Kinetic IT an initial five year contract, valued at $173,000,000.00 for Provision of ICT Infrastructure Services.