ITIL® Foundation Certificate in IT Service Management

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Course Summary

The ITIL® Foundation Certificate in IT Service Management course provides the ideal basis for any IT Staff member to learn about the concepts, principles, processes and functions of the globally recognised ITIL Service Management framework.

The purpose of the ITIL Foundation Certificate in IT Service Management course is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices. The course covers topics like:

  • Detailed understanding of Service Management as a practice
  • Detailed understanding of key principles and models
  • Awareness of key ITIL Concepts
  • Awareness of selected ITIL processes
  • Awareness of selected ITIL functions
  • Technology implications of ITIL and selection of appropriate software
  • Specific application of ITIL scenarios
  • Comprehensive practical exercises
  • Examination

This internationally recognised training course is suitable for all levels of experience. The target group of the ITIL Foundation Certificate in IT Service Management is drawn from:

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation.
  • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.


This course will be held over three days, with a 60-minute examination in one of the days following.

We also provide a unique blended training, which combines classroom training (two half-day sessions) with on-line modules: flexible, cost-effective but still personal. Inquire for more information, dates and costs.  


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Available Dates

This course is available to start on the following dates:

Ground Floor, 30 The Esplanade, Perth
22-24 January 
26-28 February 
15-17 April 
11-13 June 
Level 1, 201 Elizabeth Street, Sydney
26-28 March 
Level 5, 24 Mitchell Street, Darwin
9-11 April 
25-27 June 
Level 7, 717 Bourke Street, Melbourne
12-14 March 
21-23 May 
All locations  
1 Feb - 8 March 
3 May - 7 June 
Additional Information

The classroom course will be held over three days with the exam (1 hour) following.