ITIL® 4 Foundation Certificate in IT Service Management

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Course Summary

The ITIL® Foundation Certificate in IT Service Management course provides the ideal basis for any IT Staff member to learn about the concepts, principles, processes and functions of the globally recognised ITIL Service Management framework. ITIL 4 is the latest iteration (released in 2019) and has been designed to help organisations meet the increasing demand from today’s complex digital environment. It expands previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation.

The purpose of the ITIL Foundation certificate is to certify that the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework. Candidates can expect to gain knowledge and understanding in the following:

  • Understand the key service concepts
  • Understand how the ITIL guiding principles can help an organisation
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices in detail, including how they fit within the service value chain.

This internationally recognised training course is suitable for all levels of experience. The target group of the ITIL Foundation Certificate in IT Service Management is drawn from:

  • Individuals at the start of their journey in service management
  • Service management professionals that are working within an organisation that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to ongoing service improvement
  • Existing ITIL qualification holders wishing to update their knowledge.


This course will be held over two days, with a 60-minute examination in one of the days following. However, the 2-day course provides only a theoretic base for ITIL, rather than more practical guidance such as some of the concepts that have become familiar over the years (like change advisory board, impact/urgency definition,  configuration management system etc.). Therefore, Kinetic IT has developed a unique role-playing simulation which we offer on day 3 of the course, after the examination.  This will complement the Foundation course, providing those valuable practical insights.


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Available Dates

This course is available to start on the following dates:

Ground Floor, 30 The Esplanade, Perth
5-6 June 
11-12 June 
16-17 July 
13-14 August 
8-9 October 
10-11 December 
Level 5, 24 Mitchell Street, Darwin
1-2 October 
2-3 December 
Level 7, 717 Bourke Street, Melbourne
21-22 May 
29-30 October 
Level 1, 201 Elizabeth Street, Sydney
2-3 July 
Level 1, 73 Northbourne Avenue, Canberra
12-13 November 
Additional Information

The classroom course will be held over two days with the exam (1 hour) following.