Training

SIAM™ Professional Certificate

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Course Summary

This certification continues from the Foundations of Service Integration and Management (SIAM), a concept, which although not new, has seen a growth in adoption following the trend towards multi-sourcing and distributed services.


This 2-day accredited SIAM Professional Course provides an ideal opportunity for delegates to expand their knowledge in the area of service integration and management, to learn the detailed knowledge available and the practical application.


SIAM is tailored to a multi-party environment and focuses on the specific challenges that come with multi-sourcing and adapts existing service management processes, practices and techniques to work effectively in a multi-service provider environment. Delegates will learn about the integrated process approach of SIAM, the SIAM roadmap for implementation and the governance, management and operating models.


This course covers topics around the SIAM roadmap, such as:

  • The Discovery and Strategy stage
  • The Plan and Build stage
  • The Implement stage
  • The Run and Improve stage
  • SIAM practices across the stages.

The participants of the SIAM Professional course have an interest in the practices of SIAM or that want to implement this methodology in an organisation. The content is appropriate for organisations who will commission SIAM models, staff who provide retained capabilities in a customer organization, service integrators and service providers working within a SIAM ecosystem.


This SIAM course is appropriate for:

  • Change Managers, Service Level Managers, Business Relationship Managers and Supplier Managers
  • Chief Strategy, Information and Technical Officers
  • Business and Organisational Change Practitioners
  • Service Managers and Practitioners
  • Process Managers
  • Project & Program Managers
  • Service and Process Architects

Our course-fee includes the SIAM Professional Certificate examination. The exam consists of forty multiple-choice questions and is conducted shortly after the course. The SIAM Professional Certificate is an internationally recognised qualification.

The purpose of the SIAM Professional Certificate is to certify a candidate’s knowledge of the application of Service Integration and Management (SIAM) to situations and the candidate’s ability to further analyse the SIAM concepts. A candidate who successfully completes the SIAM Professional Certificate can analyse, plan, build and inspect a multiservice provider environment.

 

NOTE: We also provide a bundled SIAM Foundation + Professional course. 

SIAM™ is a registered trade mark of EXIN.


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Available Dates

This course is available to start on the following dates:

PERTH  
Ground Floor, 30 The Esplanade, Perth
  
16-17 May 
  
MELBOURNE  
Level 7, 717 Bourke Street, Melbourne
  
4-5 April 
  
SYDNEY  
Level 1, 201 Elizabeth Street, Sydney
  
21-22 March 
30-31 May 
  
Additional Information

This course will be held over two days, followed by the exam (1 hour).